My daughter and I were moving from Calgary 1 bedroom apartment plus storage locker pickup to a house in Airdrie. I was concerned that the truck would be too small so contacted the office prior to be sure. I was told not to worry. The load was reorganized several times to get everything in. When delivered I was told some glass had broken. The driver could not be sure what it belonged too. I did not see the glass shelves for buffet so assumed that was it. The move took a total of 12 hours which is a ridiculous amount of time. They could not wait to leave. Afterwards I saw the real amount of damaged items and the next day called the office. Was told I would be called back as no one was available to hear my concerns. No on did. After several calls I was told to make a complaint online on a website I have not been able to find.This is the worst move I have ever made and I have used many companies.

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Company Response

Hello Stacey, we regret that your experience was not satisfactory. Please provide us with your order number so we can look into it. Thank you


I just bought a home in Airdrie by Trico homes and I couldn't be happier. All the staff and especially the team out at the Midtown sales centre.. Carmen,Matthew and Taylor went above and beyond to ensure that my experience in purchasing my home was amazing from the moment I first went into the show home to the moment I was handed over my keys! I would absolutely recommend to anyone looking for a wonderful customer experience and a beautiful great quality home to get in touch with Trico Homes!

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Company Response

Thank you Stacey for the writing this review! The team in Midtown is really great and take so much pride in their work, customer service and building quality homes. I was to the community last week and it looks nice. In the summer the water and walkways will be a wonderful place to hang out. We are so pleased to hear that you love your building experience and your new home. Please do not hesitate to contact the warranty department at anytime.
Nicole Walker
Customer Relations Manager