Shower valve replacement and toilet bowl fix
Overpriced service. They sell $65 valve for over $200. The same valve, from the same store. They replace the toilet wax ring to face no out that my bowl has a crack. Why the hell they changed the ring? Bad expertise. Communication with dispatcher was awful. Sent them couple emails - no answer back. I strongly not recommend this company!
- Approximate cost of services:
- $560.00
- Company Response
Simon, it was great to speak with you the other day, and thanks for bringing this to my attention.
The original call was for a leaking shower valve, and a toilet leaking at the floor. The house heat had failed and the lines were frozen.
Our approach to the toilet was to try the easy fix first (that is, to lift and reseal it) rather than assuming it had frozen and cracked, which is in fact what had happened. We would usually write off the seal and time to try this approach if a new toilet were purchased.
With regard to the shower valve, the cartridge had broken off in the back of the valve due to age (and, maybe in no small part, the frozen lines). Instead of just replacing the valve, Jason made the effort to remove the broken cartridge and salvage the valve rough-in which is inside the wall. Doing so avoided the further cost that would have been incurred by damage to the tile and surrounding wall.
We’ll certainly do our best to communicate more clearly to avoid this confusion in the future.