I had an upright piano, stove, fridge and bed set moved from my house to another family member's home. Yuri was quick to respond to my request and he was able to schedule an appointment within 3 days. The movers who came, moved the items but put a dent and scratch in my front door and cracked one of the fridge drawers when unassembling). In my family members home, they had to remove the open/close hinge to prop the door open and left without putting it back on. I rated this company a 3/5 for satisfaction (as the movers were nice enough but I was not impressed with the overall service) and a 0/5 for "likely to recommend" (resulting in my 3/10 stars) as I would not recommend them to friends or family.