Matt in Calgary

We had recently completed a major renovation and wanted to get the ducts cleaned out to remove the sawdust and drywall dust. Keith came over and cleaned out my furnace, ducts and vents in my 3 year old furnace. The entire process took several hours and Keith took the time to make sure each step was properly finished. Keith's work was extremely professional, polite and efficient. Further, he found that the installer 3 years ago had made a mistake when they installed the furnace. The filter was not set up properly, allowing air to flow past the filter instead of through the filter. Keith showed me what they had done wrong and took the time to fix it so that my air was being properly filtered.

I had Action Furnace install a high efficiency furnace and water heater in my recently purchased house. The cost was reasonable and the workers were professional and efficient. Between the eco energy rebate and the (much) lower electricity/gas bills, I figure I will have paid for the new equipment in approximately 4 years. **EDIT** I just had my furnace cleaned by Keith MY Furnace Guy. He noticed that the furnace installers from Action Furnace did not properly install the box that holds the filter. As a consequence, air has been completely bypassing my filter since installation. Keith found the problem and fixed it for me. I've lowered my rating from 10/10 to 7/10. This error occurred because the installers were rushing to finish my job and move on to the next one. My family has been breathing unfiltered air (through renovations) for 3 years because they weren't willing to take an extra 10 minutes to install the furnace properly.