Lisa

As you can see by the photo's that our Service Specialist took, our Air Conditioner was in badly need of a cleaning. Plus, we noticed that the unit was malfunctioning with the temperature on the thermostat, by not shutting off when it reached the "set" temperature in the house. Instead, the unit would keep on running, in some cases- all night long! Blake (from Air Serv.) was given the tough task to diagnose, clean, and then rewire our house to fix the problem. He was very knowledgeable in knowing what to do to fix the problems and surprisingly, it took him a couple of days to complete it. We were also grateful that Blake noticed a problem with the wiring from the thermostat to the unit in the basement/ outside. He was able to remove tonnes of incorrect wires that were in there previously and now we feel much safer with the new wiring that he installed for us. However, we continued experiencing the same problems with the unit not shutting off. So, we called on the owner (Glenn) to come over to see if he could diagnose what was wrong. In the end, he removed an "over ride" piece of machinery from the unit outside and appears to have solved the problem for good! This happened last summer and afterwards, we have never experienced any other problems with the Air conditioner since. We are hoping that is the case again this summer, when the weather warms up. This was our first time ever calling Aire Serv for help and I would highly recommend them in the future!