Francine in Scarborough

After my fridge went on the fritz I purchased one online from Canadian Appliance Source. Delivery team arrived and said they wouldn't attempt to bring a fridge of that size up my stairs with 2 men even though there was space. Given I needed a fridge quickly, I ordered a smaller one. I paid for express same day delivery for the following day - at 9:45PM the team arrive and say the NEW fridge requires 3 men to deliver and there's nothing they can do. I need to reschedule with the oversize team of 4 men... so another day wasted but mistakes happen. Trying to be patient. 3rd time - delivery team show up with 2 men... not the 4 they were supposed to send. So AGAIN I have no fridge and I am being asked to reschedule. While I'm a patient person - and I understand mistakes happen, this is ridiculous. I have wasted 3 full days waiting for deliveries that they couldn't make happen and have PAID for 2 of those deliveries! I called customer service to find out how to escalate to have the team come - they just say "we opened a ticket". No way to get any update... just sit and wait for them to call and it has been HOURS. Unfortunately the sales team was good - but the execution of delivery and customer service is so poor, I have to give the worst rating possible. No point in having a great sales team if you never get the product delivered properly.

I have been using Pristine Property Maintenance for my snow removal for 2 years now. They are professional, quick and thorough. During a large snowfall overnight, they were here clearing at 5am and again at 9 - even removing the large pile of snow at the end of the driveway that the city snow plow left behind. I couldn't recommend them more, excellent service!