Reviews

0/10

We hired Ray and his crew after reading lots of good reviews on Homestars and other websites. In the beginning we were very happy. Ray has a very friendly, nice personality and he and his crew seemed to know what they were doing. But then everything went wrong. He built our deck but did not follow the plan correctly so the top of the deck was flush with the door, instead of having a 4 to 6 inch step down as was shown in the plan. This meant that snow could easily blow in during the winter. I asked Ray to help us fix this problem. He refused to do it without charging us more money! While Ray was building the deck our General Contractor (who was working on the interior of our house) told us that Ray did not grade our land properly. At this point, most of the deck boards were on. We alerted Ray to the problem, and he did try to do some more grading (but he didn't remove any deck boards). He also installed window wells. Three weeks later it rained, and water came pouring into our basement. Our General Contractor brought a landscaping specialist over to our property to have a look. He told us the grading was completely wrong. The earth was sloped TOWARDS our house and not away. On top of that, the window wells were too small - not deep enough, so water was pouring in through the windows. I contacted Ray immediately and told him we needed to come back and help fix this problem. No response. I contacted him at least 4 times, but email, text and phone, but no response. I was told by the landscaper and other deck builders that the first thing anyone reputable knows when building a deck is that the earth underneath needs to be properly graded. What upsets me the most is not Ray's incompetence, but the lack of professionalism. If you make a mistake, own up to it and fix it. Instead he chose to ignore us. We paid him $12,000 for the job and had to spend another $10,000 to have the deck disassembled, the property properly graded, new window wells, and deck rebuilt!

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10/10

Six months ago we hired Briks Design-Build Group to undertake an extensive renovation and addition to our older, three bedroom home in Toronto. During the six months of our project, we got to know the team at Briks very well. What sticks out the most to me is that Briks is a company that truly cares about its clients. During our project as issues arose - they always do :), the team at Briks always tried to see the issue from our perspective and tried their best to solve it to our satisfaction. One thing in particular that comes to mind is the glass wall we wanted to install for our staircase, but we had gone over budget. The Briks team gave lots of thought to this problem and came up with a way to do it without charging us any extra. We now have a beautiful staircase that everyone who enters our home admirers! One of the reasons we chose to work with Briks was we were told by one of their previous clients that the Briks team is excellent about sticking to timelines. And, I have to say that Briks did not disappoint us! We were told our reno and addition would be 6 months, and that is exactly how long it took. When the team was behind schedule they ended up working late to make up the time. We appreciated their hard work and dedication. We now live in the home of our dreams thanks to Briks!

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Company Response

Thank you for the kind words Wendy. We are glad that you are loving your new home, and thank you for making us a part of this journey with you. Please give our regards to Uncle Roger :-)

10/10

I can't recommend Fellows Roofing highly enough. From the beginning Caleb and his team were professional, courteous, friendly, and a pleasure to deal with. Caleb was always good about answering any of my questions. The whole experience was seemless. Caleb went out of his way to make sure we were happy - he even came back to my house after already doing the quote to drop off full size shingle samples so I could have an easier time choosing colour. The crew cleaned up impeccably every night - so well that you would never know that work was being done! At the end of the project, Caleb even went back up on the roof to windex the exterior of my skylight for me! I can't say enough good things about Fellows Roofing!

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Company Response

Glad to be of service, Wendy! We strive to ensure every Fellows Roofing project is completed in a professional manner, carried out to our high standards of installation and to the ultimate satisfaction of whosever home we work on. Thank-you for your hospitality, and for your great review. All the best in the New Year!