Sales team great, seasonal/warranty department not so much
My wife and I bought our home earlier this year and were very satisfied with Mustafa and his team. Our salesperson left the company partway through the purchase process but Mustafa took over and was fantastic to deal with. The handwritten Christmas card from Mustafa was a great touch and we thank him for that. Unfortunately since purchasing, a number of issues have been left unattended. Some interior paint has been left unfinished in the master bathroom and despite assurances that the work would be taken care of, no one has ever shown up to finish the job. I'm still waiting for my front steps to be painted after watching the paint crews do neighboring houses and then leave without finishing mine. A lot of these houses were finished months after my own and it 's pretty disappointing that something so basic has been missed. I've contacted the seasonal department twice about this and nothing has come of it. The front grass on the boulevard between the sidewalk and the road is a total mudpit with very little grass. My rough grading has still not passed inspection and I'm skeptical it will be finished this year. One thing I will give pacesetter credit for is fixing the vertical foundation crack/leak in my basement in a reasonable amount of time. I understand these issues do happen and the contractor was efficient and courteous. All in all we love our home but just wish the builder would make more of an effort to finish their work so we can move on to complete our landscaping and feel like we have a finished house. Job #10285
- Approximate cost of services:
- $340,000.00
- Company Response
Hi Mitch,
I appreciate the feedback you've provided and I am glad to hear that your buying experience with Mustafa was positive. In regards to the Seasonal and Warranty concerns you've listed, I have been in touch with both departments to get some updates for you.
Interior Paint - the warranty department will be in touch with you shortly to coordinate a plan of action.
Exterior Paint - the painter has been requested for this job; the construction team will follow up immediately to get an ETA from them.
Rough Grading - the seasonal department has sent a request in to the grader and will contact you as soon as more information has been made available. In regards to the area of mud on the boulevard, this is an item that the developer will attend to once the majority of the construction items are completed within your area.I apologize for the delay in having these items completed. If you have any other questions or concerns going forward please do not hesitate to contact pacesettersales@qualico.com. Thank you.