Reviews

10/10

I had a small tree stump that I needed whittled down and I called Craig for a quote. He was really busy but luckily he was in the area and was able to give me a quote. I wanted to go ahead with it and since it was a quick job and he was able to do it on the spot because he had the machine in the trailer. Craig was friendly, helpful and gave me some good tips on my trees in the front. I will be calling him in the future for all my tree needs.

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Company Response

Hey Shane, thanks for the review. I'm sure we'll ba back to help your mother in law with that ugly removal and hopefully we can poke those menacing pieces of deadwood out of your trees at the sane time. You look after that torn achilles heel and get better. Nice meeting all of you. Take care, all the best, Craig.

10/10

I followed the normal procedure and requested some quotes and met with a few HVAC companies. Marnie from convertible heating and air conditioning was amazing to deal with. I showed her around and she explained everything to me and what I appreciated the most was she was transparent. It didn't feel like a sales job it felt like she was cared about what I needed and never tried to run up the price on me. She was looking for ways for me to save money and I appreciated that. The quote she gave me was fair and wasn't the most expensive yet wasn't the cheapest but I liked her and had a good feeling. Once she left I emailed her a couple times and she responded quickly. The installation was scheduled a week later. Adam and Adam did a great job and cleaned up after themselves. They came on time and worked all day. They were very nice and personable and explained everything to me when they left. I would definitely recommend this company if you want a quality product and a quality company.

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Company Response

Shane, this is more than review this is a heart felt genuine expression of appreciation and I can't tell you how much this means to me and to all of us here.

It was such a pleasure working with you as well. Open conversation, education and communication are what keeps our business thriving.

I appreciate the fact that you recognize these qualities in us and how we operate our business

I had the pleasure of meeting your mother last night and I am honoured to earn her business as well and I will do the first class installation for her too.

Thank you again for your business, your trust in us - your referral, and for this fantastic show of support!

Thank you from everybody here, including your install team Adam1 & Adam2

Marnie Amodeo GM

10/10

I hired North Durham to fix my oven in October 2017 . Oven was not keeping a proper temperature and would overheat. I could buy a new one but I wanted to try and fix it. They did fix it and it's still working six months later. They did a good job and the service was great. No issues at all. Fair price and great service.

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Company Response

We appreciate you review Shane and are pleased we were able to exceed your expectations. Thank you for your business.

10/10

I contacted Captain Electric to conduct an electrical home inspection because during our general home inspection a few issues were found that needed to be addressed. The main problem was that there was aluminum wiring in the house which wasn’t installed properly and we could smell burned plastic when we used some of the lights. We booked an appointment through Diane who let us know about the $99 fee and that she would call before the electricians came. The day of the inspection I received a call from Diane that they were on the way. Ryan and Nathan arrived and they began their electrical inspection. I showed them the electrical panel, the outlets and some of the issues we were having with our lights. They then told us about our options to do an aluminum rejuvenation of the home and redo our electrical panel with arc vault breakers to bring them to code. My wife and I agreed that this would be worth the investment and we also agreed to install smoke/co2 alarms. I appreciated that they have set pricing for their work so you know that you won't have to pay anymore then what they quoted you. It was a two day job and they were at my home at 8am both days on the dot. They were very respectful of my home and my elderly cat who wanted to know what was going on and who these people were. Ryan and company also put up all of our new light fixtures, installed a surge protector on our electrical panel and gave me a lesson on how to operate the new electrical panel. Along with that they replaced all receptacles in the house with the aluminum rejuvenation. It was a really big job and I am very happy with the service that I received from Captain Electric. I would definitely recommend them as they are a first class organization from customer service on the phone to the electricians on the ground.

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Company Response

Thank you Shane. We appreciate your detailed review and are glad to hear you are happy with the service we provided. ***Aluminum wiring in itself is usually not the problem, rather it is the poorly made or improperly made connections that are usually the cause of failures within a system. Our Rejuvenation process gives your electrical system a fresh start (Rejuvenation = remaking all connections, replacing all switches and receptacles within the home). *** Your new Electrical Panel along with "ARC-Fault Breakers" provides the Ultimate protection to circuits within the home, as ARC-Fault Breakers are designed to trip when an ARC is detected (note: Arcing within an electrical circuit can lead to fire). *** Smoke/Carbon Monoxide Detectors are mandatory, and need to be up-to-date, replaced at least every 10 years - or as stated by the manufacturer. *** Shane - you and your family can now rest easier, knowing that your home has now been updated to modern safety standards. Thank you for choosing Captain Electric, and we look forward to seeing you again. ... bw

10/10

I sent Ashton Heating and Cooling an email around midnight and was surprised when I got an email response back an hour later. Bill was very responsive and helpful with what I needed. I wanted him to take a look at my HVAC system and let me know if I needed to change them. He was up front with me that they have a few more years left and that I didn't need to change them right now. I appreciated his honesty. I also wanted to know about Aeroseal which his company does. Since I was having an issue with the upstairs being way colder than the downstairs and low air flow through the upstairs vents; I would be a good candidate for this service. He also said that I would need dampers to control the air flow in my home. I booked a date a couple days later for 9am. His crew came and immediately started working. Bill came also which was great. They worked non stop and by 2 they were done. The crew were good people and I appreciate that Bill is straight up and real. They were able to seal 22 square inches of holes in my vents using Aeroseal. I noticed this morning that my upstairs was, for the first time, actually warm and that there was so much more airflow in the upstairs vents. I'm very glad I stumbled on Ashton Heating and Cooling because I found my HVAC company going forward.

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Company Response

Glad we were able to help !! We just love how Aeroseal works and how effective it is :)

10/10

I just bought a new home and wanted to get a thorough plumbing inspection. I emailed the company on Sunday night and received a call within 20 minutes. I didn't have my phone on me but Amanda left a message and I called back the next day. It's incredible how fast they were in getting back to me on Sunday. I booked the diagnostic and was told that they would arrive between 12-3 on Saturday. At about 12:45 Daniel Thomas arrived. He was professional, knowledgeable and personable. He performed the diagnostic and answered all of my questions. He did exactly what I wanted and I will heed his advice. Great experience with Mr Rooter and will give them a call when ready to fix the issues brought up in the report.

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Company Response

Hello Shane and thank you taking time to share your wonderful experience with Mr Rooter and our staff Amanda and Daniel! We do communicate with honesty and purpose and are happy to hear that we provided the service and information that you needed in such a timely fashion! We look forward to assisting you with your plumbing needs when you are ready! Thank you for choosing Mr Rooter and have a great day!

10/10

Had duct cleaning and carpet cleaning done when I purchased my new home. Shane did my duct cleaning and was professional and punctual. He explained what he was going to do and showed me what came out of the ducts. He also gave me some great ideas to keep things running smoothly. Carpet cleaning was also first class and on time. I believe his name was Matt, asked what my expectations are I knew that they would do a good job. He told me beforehand that some stains would not be able to come out which I knew already. I appreciate the fact that he told me up front when he was inspecting the carpet. He did feel bad that he couldn't get the stains out so he said he would make sure to do a really good job on the allergy relief package we bought along with the carpet cleaning. Since I have allergies in the household it was much appreciated. The customer service from the head office from Afifa and Adel was quick and responsive to all of my questions. Delivered what they said they were going to do at the cost agreed.

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Company Response

thank you so much Mr Shane for the review and the business. Much appreciated. We are so glad that we were able to be of a service and we look forward serving you again in the future. Thank you

Cheers
Adel Majd

10/10

Don from Peace of Mind Inspections was thorough and professional. He arrived on time and immediately started to check the outside and the roof. He recommended that I join him as he went through the house and he explained everything to me that was an issue, what could become an issue and maintenance advice that was easy to understand. He took the time to explain things to me when I asked questions (and I asked a lot of questions). He had a great sense of humour which made it easy to talk to him and I didn't feel intimidated. He never rushed through a section and made sure that he inspected every last detail. I read a lot of the reviews before making the choice and I am glad I did. He also gave me a CD with pictures and a detailed report of his findings. I would highly recommend Don at Peace of Mind Home Inspections.

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Company Response

Thanks Shane I'm glad you enjoyed the inspection experience, I like working with clients who appreciate my thoroughness and expertise!!!