I had posted a long and detailed note about Fibertec and their service. Fortunately, someone read the post and called the right person at Fibertec. They got on the ball and did everything they could to rectify their poor service and turn it around into a positive experience. This included talking to the service personnel and giving them some pointers and training. The president of the company personally called me twice to make sure everything was going as planned. My service issue took a long time to get moving in the right direction toward resolution, but once the ball got rolling on the right track, everything was completed in about two weeks. Thanks, Fibertec. You have won my confidence back.