Joe and Neil Kelly were very helpful and concerned for my problem, which was the sound of rushing water inside my upstairs wall whenever the heat pump cycled on. It sounded like a fast flowing river was inside the wall, which is not near a radiators. Joe and Neil worked to find the reason for this, which turned out to be air trapped in an ancient heating pipe which was long-ago closed off inside the wall when a radiator was removed (prior to my owning the house). It never made a sound until last month when it started bubbling and gurgling constantly. It was not the newly formed river I feared had set up inside my wall. Joe Kelly explained everything clearly to me, and not to worry. They sent Justin and Vas, two very capable technicians, to sort out the problem by flushing the system and refilling the boiler with water, and do a complete maintenance cleaning and checked the entire heating system including hood draft and PSI setting. At the same time, Justin and Vas installed a Low Water Cut-off on my boiler (pre-arranged) to protect my system in case of a leak: the boiler will not continue to fire with no water in the system -- called "dry firing", which could be catastrophic. They left my house clean and spotless. They answered professionally and patiently every question I asked them -- and I asked a lot of questions! They were good humoured and friendly and respectful of my house and kept it tidy. I feel assured knowing I can call them anytime I have a heating problem. They responded quickly and efficiently. I couldn't be happier with Kelly's.
- Company Response
Thank you kindly for the feedback! Should you require our services in the future we are just a phone call away.