Reviews

10/10

Joe and Neil Kelly were very helpful and concerned for my problem, which was the sound of rushing water inside my upstairs wall whenever the heat pump cycled on. It sounded like a fast flowing river was inside the wall, which is not near a radiators. Joe and Neil worked to find the reason for this, which turned out to be air trapped in an ancient heating pipe which was long-ago closed off inside the wall when a radiator was removed (prior to my owning the house). It never made a sound until last month when it started bubbling and gurgling constantly. It was not the newly formed river I feared had set up inside my wall. Joe Kelly explained everything clearly to me, and not to worry. They sent Justin and Vas, two very capable technicians, to sort out the problem by flushing the system and refilling the boiler with water, and do a complete maintenance cleaning and checked the entire heating system including hood draft and PSI setting. At the same time, Justin and Vas installed a Low Water Cut-off on my boiler (pre-arranged) to protect my system in case of a leak: the boiler will not continue to fire with no water in the system -- called "dry firing", which could be catastrophic. They left my house clean and spotless. They answered professionally and patiently every question I asked them -- and I asked a lot of questions! They were good humoured and friendly and respectful of my house and kept it tidy. I feel assured knowing I can call them anytime I have a heating problem. They responded quickly and efficiently. I couldn't be happier with Kelly's.

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Company Response

Thank you kindly for the feedback! Should you require our services in the future we are just a phone call away.
My best,
Neil Kelly

10/10

Alpine Roofing installed my roof and I was so pleased with their service I gave them the job one year later of installing my soffit and fascia. They completed the job efficiently and carefully. They have come back at my request to do inspection on minor squirrel damage, and leaking on my old eavestrough (which was nothing to do with them but they were smart enough to care about customer service and they fixed this minor problem for me). Neighbours have asked me for roof referrals and I've always given them Alpine and to ask for Mr. Mimi Caushi. I had an estimate from the other main roofing company in Toronto, and while the price was comparable the "just leave it to me, dear" attitude was not, so I went with Alpine and so have members of my family. Ask lots of questions when it comes to your home (it's your money) and if the contractor doesn't answer to your satisfaction, move on!

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10/10

After interviewing in my home three well known plumbing companies in Toronto, I chose Dr. Pipe. They were the most thorough in their inspection and answered all my questions carefully and without a condescending attitude. Max, the owner of the company, personally made the inspection and explanation. He did not send a "salesman" to my home, which is what one of the companies did, and did not pitch me more work than was necessary. His prices were within range of the other two. I did full research on the work before I called for inspections so I had a very good idea what needed to be done, and the type of equipment and products, so I was fully informed in advance. Max met every criteria I set for the job. His crew arrived on time. He did not farm the job out to a third party. The crew that arrived were his own workers and spent the entire time on my job. They were clean and took exceptional care in making sure my home was clean and tidy at the end of each work day. The job took four days: digging down into my cement basement floor to install a backwater valve to stop sewer flooding; changing the sanitary pipe; and replacing the old lead water pipe. This involved much digging up of the basement laundry room and the front yard. Nothing was damaged, they covered all appliances and walls with plastic sheets, and they took great pains to remove the dirt and soil as cleanly and efficiently as possible. They arranged the permit and the home inspection by the City inspector. I had no worries. After the project was completed, you would never know the basement floor had been dug into except for a small access panel in the floor for the backwater valve, and the front garden looked better than before. Now, when it rains heavily, as it did this past summer in Toronto when streets and neighbourhoods were completely flooded, I am not worried at all because the backwater valve has kept the rain and sewer water out of our basement. If you've experienced flooding during heavy rains, or need help on any type of plumbing job, I recommend Max and his company, Dr. Pipe. We no longer use the plumbing company we had been using for 15 years: they were becoming complacent and careless in their attitude. We have found someone who will treat our home with care and respect, as if it were their own, and that is worth a lot.

1 of 1 people found this review helpful.
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Company Response

Thank you. We are happy to read you were very satisfied with from Dr. Pipe Drain and Plumbing services. Backwater valve installation is a very important step for homeowners. As a rule, people are afraid of the mess and mud after the installation and especially after the lead pipe replacement. It’s great you are content with the result of our service and noted how clean we left the home. We also look forward to work with you again.