Reviews

10/10

Robs quality construction did an amazing job with our basement reno (including bathroom and bedroom). Followed out our plan according to schedule. All of Robs employees are so respectful, knowledgeable and friendly. Excellent communication between contractor and us. As well as no unforeseen costs.

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Company Response

Daniella, it was our pleasure to work on your basement project. Great addition for your children, please enjoy your new space and hopefully we will see you in the future for any other projects you might need help with. All the best.
Rob and the team

2/10

Had service rep come to our 3 story town house and was quoted approx 800$ as he told us we hardly had anything (we were not even packed at this point). Moving day came, movers themselves were hard working, took requires breaks. Ended up taking double the amount of time and therefore was stuck with a bill double that of the quote I was given!!!! When my husband called to speak with Emil, no action was taken to remedy the situation. Stated we had more stuff then initially thought and we were required to pay the set amount. Needs someone who knows how to quote properly, otherwise this is burloak movers way of suckering people into signing with them! In addition, one of the movers who gave us the bill at the end of the day said this Always happens! Beware!

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Company Response

Dear Dani,

I would firstly like to apologise for this situation. I am very sorry that your move did not go as expected. As you can tell by our multiple reviews, we strive to offer the best quality service to our customers. I believe that at the time of your move, I was on vacation and had one of our associates quote your job (This is a job that takes years of experience to supply the customer with the most accurate price.) We want to rectify this situation and make it right as well, as to gain your trust. We built our business on honesty and hard work. We would like to make this right. I was unable to locate a move under the name Dani - can you let me know what the full name the move was booked under? Send me a quick email - info@burloakmovers.com. We hope that we can satisfy you, and restore our image as an elite moving company that you believed you were getting.

My sincerest apologies.

Emil