Didnt show up for first 4 days. Then sloppy work, left a big mess and didnt come back to clean up. Save yourself a lot of aggrivation n get any other company. I also like the way they discredit their clients bad reviews. Own up to being crappy at what u do!
- Approximate cost of services:
- $8,400.00
- Company Response
We are very sorry for the inconvenience that was caused to this homeowner. Yes we do own up to our mistakes. Yes it did take 4 days for the installers to show up for the installation of this roof. We apologize for the fact that the garbage bin did sit in the driveway for these 4 days. And we apologized to the home owner over and over again. The situation was out of our hands when the installation crew that was scheduled to install the shingles on this roof, did not turn up the day of the original scheduled installation, therefore throwing off all scheduled installations for that week. Needless to say, that particular crew was not used to install any further roofs. As for discrediting bad reviews, when we get a customer from hell, (not this homeowner, as they were very patient) are we to just sit there and take the bashing when we have done everything to make a customer happy with what was done for them. Again we are very sorry to this homeowner, and would not have had any problem if the homeowner had waited a couple of days, and cancelled. Every homeowner has that right to do so. We do however thank this homeowner for the fact that they did follow through with accepting the inconvenience that they were put through and did pay their final bill, Thank you.