I've used Vlad many times in the past to clean our eavestroughs. This time I needed him to reslope our eaves in order to drain the water to a different part of the home. Subsequently I asked him to place gutter guards on the home. Vlad was able to perform both tasks almost immediately. He went above and beyond with some extra services, such as adding a new downspout extension, and did not charge me for them. He also phoned me one morning of service that he would be a few minutes late, which I appreciated.