I had used SOG about 2 years ago to paint my living room and was pleased with the job... so I called them again to finish painting of other rooms in my house. My second experience has been extremely disappointing. The paint job was fine, however, the crew had left deep dents and scratches in my hardwood floor when moving my bed - obvious as it was in the direction to where they moved it. I sent an email to the owner, Daniel, (no reply); about 5 days later, I sent another email (no reply again). I left a phone message about 2 days later (no reply yet again!). Not even a courtesy response to acknowledge my messages, and all that after he insisted that I pay a progress payment pending completion of second job. Very POOR client service!!