Reviews

10/10

I had my window sills replaced for all of my windows. At this point, I realized the caulking done by the window installers 3 years ago was starting to peel and shrink. It was clear that I needed to re-caulk all the windows at the very least. I decided to go with a professional company specializing in caulking to re-caulk all of my doors, windows, light fixtures, etc. Michael worked with me to co-ordinate the timing so that he'd come in right after the masonry company did their work. He did a fantastic job on the caulking itself. This is not the standard Home Depot stuff! I feel it was money well spent, and this will last several years. I have no concern of drafts or water penetration, as the caulk applied is a very thick bead. There was one area that needed to be re-done due to my family accidentally stepping on the doorway area before it was fully cured. Michael came back without a fuss and re-did the area with no extra charge.

0 of 1 people found this review helpful.
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Company Response

Thank you for your review! It was a pleasure working with you. Sorry we took a bit longer then anticipated to fix up the doorway, but glad we could get that repaired for you! Very much appreciated your patience, a great customer all around.

10/10

I had Ashlar Landscapes do a seating wall for my backyard a few years ago and they did a fantastic job on that. I decided I needed a landscaper this year to help me out with regrading around the house to help address a water issue with my home, and I knew exactly who I was going to call for the job. This was a big job, involving a new driveway, pavers all around the house, and I also decided to completely regrade and relay my patio which was causing some of my water issues over the winter. I didn't even bother with getting estimates because of the previous experience dealing with Daimon and his crew. The patio was done by a previous company and while I was initially happy with the work, it unfortunately did not stand the test of time and was settling in a few spots. It turns out that they cut corners and left the patio sloping on both sides rather than putting in steps. Daimon was once again a true professional in the consultation and design phase, and his advice was greatly appreciated. He understood exactly what I was looking for. The crew were very friendly, worked diligently, and addressed all of my questions as the work went along. They were very polite, and respectful of my property and my family. Matt and Paul will definitely take care of you during the construction phase. I am very happy with the final results, and have received many compliments from neighbors. Most importantly, I can rest easy knowing that water will be draining away from the foundation and I should be fine now for several years at least. Daimon is very well respected in the industry too. When my wife and I went to a paver supplier to pick out pavers that would match the existing pavers used for the patio, the supplier asked who was doing the work. They indicated that we had made a very wise choice in going with Ashlar to do this work, but we already knew that based on our seating walls experience. The pictures do not do justice to the final results, ... it does look spectacular.

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10/10

I called Express Rooter to get advice and a quote for a backflow preventer. Jason Gibson came to answer the call. He was very friendly, personable, and most importantly knowledgeable of the rules and regulations in my area of Mississauga. He even let me know that in my area of Mississauga, I probably didn't even need one due to the lack of flood concerns. As I was undergoing a renovation, I decided to go ahead and get it installed anyways for peace of mind. Jason took care of all the paper work aside from the permit (only I could get that), arranged everything quickly so as to meet my schedule, and gave me some very helpful pointers about the plumbing in my house in general after the initial video camera check of the drainage out of the house. I also asked Jason about a basement leak I was experiencing, and Jason wound up identifying the exact spot that was leaking. I finally saw the tie rod hole actively leaking a few days later after 3 days of constant rain, and it came from the exact spot Jason indicated. These guys know their stuff, and I can rest easy knowing the backflow preventer was installed right, the first time. Thanks Jason!

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Company Response

Hello ND, thank you for sharing your experience with us and Homestars. We are thrilled to hear of the great service from our team! We will forward this review to Jason as well. It was a great pleasure working with you. We are always here to help! Thank you for choosing ExpressRooter Plumbing!

10/10

I called Aquaguard to correct a couple of active leaks from tie rod holes that I found during a basement renovation. There were also a couple of other areas where I found mold or carpet stains. John and Luc came out to take a look. They checked my entire basement where I had concerns, and were able to figure out where the leaks were coming from. They found a foundation crack which I never would have found until the problem would have been bigger. I didn't even know there was a problem in that area. Damp insulation was the proof after opening up the vapor barrier and insulation, so Luc was right on about that area. They were able to address every area that had signs of mold, and offered many helpful tips and bits of information. They didn't leave until all my questions were answered, and all areas examined and addressed. I am very glad I gave them a call, and can rest easy now that the immediate issues have been taken care of, with a 25 year guarantee. Aquaguard was the best call I have made in the last few years!

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Company Response

Thank you very much for such a positive, unsolicited review. We always try our best to fully meet the needs of our clients. Your review provides confirmation that we are doing what our clients want and need. Thank you again for taking the time to post a wonderful review from which others will surely benefit.

10/10

I needed HVAC companies to come out and provide quotes for replacement of a furnace, A/C, and water heater at a rental property. I was upfront in the initial calls with 3 well reviewed companies on Homestars that my ability to move forward with the work was dependent on a number of issues out of my control. One of the three companies I contacted was Spring Home Heating and Cooling, as they provide maintenance for my home HVAC system. Cheryl was very understanding of my situation. Sam from Spring Home Heating was the only one who bothered to come out to take a look. One company never returned my call, and the other never bothered to show up at the scheduled appointment time. Sam came within 2 days of me calling and met me at the site. He was very friendly, accommodating, and knowledgeable in providing sound recommendations. The project moved ahead and Sam worked with me to coordinate the project perfectly, timing wise. He was very flexible to a tight schedule. The work was led by Hameed, who was very courteous, professional, and explained/answered all of my questions. They worked a very long day, and their skill and experience was evident. The quality of the final installation, compared to the installation left by the previous company, was night and day. There were some minor issues that were very quickly addressed two days later. The system is up and running with no issues, and no complaints from the tenant. I can rest now knowing that the HVAC system at the property is installed right, and with high quality gear.

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Company Response

Good Morning,

Thank you for sharing your experience regarding the installation of the HVAC system and hot water heater for your rental property in Mississauga. This would provide other potential customers with valuable information about our company and our commitment to provide top notch customer service and highest quality installations.

We'd also like to thank you for allowing us the time (within 2 days) to rectify a couple of small cosmetics issues that were overlooked, and to your satisfaction.

Should you require further assistance with any HVAC concerns for yourself, family, or friends, we'd be glad to help in any way we can.

Thanks again for the great review and best of luck.

10/10

I contacted 7 well reviewed companies on Homestars over the last 3 years to do this project for me, with varying degrees of responsiveness and interest from these companies. It took this long because no one wanted to come out, or offer a fair price for the work. After almost giving up hope, I reached out to Chris P from Avenue Road Masonry. He returned my call the same day and arranged to come out to meet me a couple of days later. I found him to be very knowledgeable, honest, open, and fair with his pricing. For the project itself, I dealt with Robert, Chris and Max. They worked diligently and took great care in doing a fantastic job. Robert made sure I was happy with how work was progressing, and Chris and Max treated my home as if it were there own. Very friendly and personable people, and the bottom line is that they did a fantastic job! I am very happy with the results and how it turned out.

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Company Response

Thank You Narin for the GREAT review sorry it took you so long to find us, we really do take pride in our work and customer service. Look forward to working with you in the future it was a pleasure.

Chris

0/10

I am a landlord and my tenant somehow wound up in an agreement (though that is pending before Consumer Protection Ontario) with this company for replacement of my water heater and furnace, without my authorization. Despite coming to realize the tenant was not the owner, this company continues to try to enforce the contract. They are not willing to acknowledge their negligence regarding due diligence. After initially indicating that this will cost them hundreds of dollars, the manager's stance now seems to be to wash their hands of any responsibility to the legal owner of the property. On top of it all, the installation is quite poor. They have a high efficiency furnace installed, but were too lazy to run a new intake pipe to draw outside air. The furnace is drawing inside air. Kind of defeats the purpose of a high efficiency furnace. There are also gaps in the duct work that should have been taped.

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10/10

I was looking for a duct cleaning and carpet cleaning company on very short notice for an investment property. I tried some companies rated high and they either couldn't fit me in or never returned a call or email. 416-so-clean answered and were able to fit me in on very short notice. Both crews did a fantastic job, took their time and it made a very noticeable difference. I have peace of mind knowing my tenant has a place that is up to my own standards of cleanliness, thanks to 416-so-clean!

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Company Response

thank you so much for the review and the business. Much appreciated. We are so glad that we were able to be of a service and we look forward serving you again in the future.

Cheers
Adel Majd

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I am in my second year now with Spring Home Heating and Cooling for maintenance of my HVAC system. You guys answered the call when I was looking for a company I could trust in June 2014 to take over maintenance of my HVAC from another company I had lost trust and faith in. You are always polite, courteous, and working with me to make sure I am happy with my requests/service. The installing company has never asked me about their service, aside from the initial install. I really appreciated you sending a technician out when my furnace stopped working this past January (same day service). He spent the better part of the day to get heat back in the home, and I took notice of the work and diligence he displayed in restoring heat to my home (I believe it was Tiger, I’d have to check the paperwork to be sure). Your technicians are always on time, they always call before coming here, and appear to do a thorough job. I also like the email reminders as well. Despite forgoing the labour charges that were covered by the installing company under their maintenance plan, switching maintenance over to your company has proven to be a wise move, and I only wish I had found you 4-5 years sooner to install the new HVAC system.

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Company Response

Good Morning ND, Thank you for the kind words, I will be sure to Pass this along to the rest of our team. It as our pleasure as you are a pleasure to work with. Thank you for trusting in us and we look forward to doing business for many years to come.

10/10

I contacted Maxima Aluminum for an estimate to replace my 25 year old eavestrough, which had nails coming out and was starting to separate. I dealt with Stas, who provided a reasonable quote and had a great suggestion to add a downspout. I found him to be very honest and knowledgeable. He even tried to talk me out of leaf guard and thicker material, but I wanted those "upgrades". I have dealt enough with contractors to know that you have to just trust your gut, and I didn't feel the need to even get other quotes after meeting with Stas. My research indicated the quote was reasonable. Stas was able to fit me into a very busy schedule before the winter starts. His crew came and completed the job in half a day, and left the area clean. I am confident I can rest easy now and not worry about eavestrough issues anymore.

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10/10

I asked Daimon at Ashlar to come over and quote me on two seating walls to make my boring patio stand out, and to put in edging that was neglected by the previous company that did my patio. He came in and gave me some great options and advice, and left me a very professional and formal estimate. It was clear that he was very knowledgeable and had lots of ideas, while also listening to what I was trying to achieve. His crew (Matt and Tom) came in and worked methodically and diligently. They listened to all of my concerns, and answered all of my questions. They did a fantastic job on the seating walls. I am really pleased with the end result. They also did a nice job on the edging. Daimon came out a few days later to make sure I was happy with the end result and to go over any issues. There was nothing to point out, other than to thank Ashlar again for doing a fantastic job. I am very happy with my seating walls!

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10/10

I wanted some high quality window well covers for my 4 basement windows. These were the only ones I found in the GTA that were of the quality I was looking for. George came over to measure and provide an estimate. He came back a few days later to install. The product looks great, and George was a pleasure to deal with. I would highly recommend looking at this company if you would like quality window well covers.

1 of 1 people found this review helpful.
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Company Response

Thank you so sincerely for your kind feedback.
George
Window Well Covers


First Review

10/10

I was looking for a quality awning. There only seemed to be two real competitors in the GTA. I went with Omnimark because I felt their product (Stobag) was a more refined and solid product than the competitor. The entire process was pleasant, from the first consultation to the install. The installers were friendly, and I'm hoping that I enjoy the awning for years to come. So far so good!

3 of 3 people found this review helpful.
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Company Response

Thank You very much for your business and your kind words.We really value and appreciate your feedback. Have a great Summer.

10/10

During the heavy rain and strong winds dished out by "Sandy", I had a leak from the top jamb of one of my new windows. The window company double checked their installation and noted some issues on the eyebrow roof above that window. I was looking for a roofing company to come out to take a look to give me a second opinion and to make necessary repairs. I had pictures of the top of that roof section, so I was committed to spending money to repair the obvious gaps that were there. I had a heck of a time finding a company to come out to take a look. Part of it was because everyone was busy due to the storm, but I think some of them just didn't want to bother with a potentially small job. I called the top dogs from Homestars. One company came out, but didn't bother going up to the roof to actually look! Another one, whose name would indicate roof repair is their sole purpose, declined the job after indicating it was a window issue based solely on my email and pictures. Three companies wanted to charge a fee just for coming out to take a look. Another one initially looked promising, but didn't call me to get details until 10 days or so later. I also skipped one of the top companies because they never returned my calls when I was trying to get them to top up insulation in the summertime. As a consumer, I remember the little things. Roof Pro + Home Improvements called me back the next day. I spoke with Frank, and he came out the day after to take a look. He took the time to climb up on to my roof to take a look at not just that section, but the entire roof. I found him to be honest and very knowledgeable. He confirmed that rain could have come in from the roof section above the window, and offered a very reasonable (I thought) and cost effective solution. Appreciative of his efforts, I went ahead with his recommendations. He came back about a week later and did the work. I asked him to take pictures for me of the repair in case I have to deal with the window company again, and he did that as well for me. We had a nice chat afterwards and I appreciated him taking the time to do that. If I ever need his services again (a part of me is thinking of replacing that whole eyebrow section entirely and getting it re-done), Roof Pro + will be the only company I call back. Like I said, the little things are what stick in my mind. This was a very small cost repair in the grand scheme of things, but Frank's response basically earned him any potential future roofing needs I may have in this home or the next.

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10/10

My original windows and doors needed to be replaced, so I went on to Homestars to find reputable companies. Ambia was one of 4 companies I contacted for a brick-to-brick installation of 20 new windows and doors. One of them didn't even bother to submit a quote, another mixed up part of my quote with someone else's. I dealt with Tony, and found him to be honest and very knowledgable. He was the only one to listen to my situation in terms of room conditions and provided some great recommendations to help address those issues. Ambia's credentials also checked out, unlike some other top rated company here. Tony was not the lowest priced quote, nor the highest. His was a reasonable quote and he worked hard to get the job. I dealt with Frank and Joe for the installation. I found them to be extremely competent, efficient, and very personable. The trim work Frank did on my patio door is master carpenter class. They did every little thing I asked them to do, without any complaint. Some existing brickwork became a problem during installation, and they came through for me by finding a skilled masonry guy on short notice (who I thought was very reasonably priced, considering the jam I was in). The windows looked fantastic during the installation, so much so that 4 of my neighbors came to enquire on who was doing the work! There was a problem with one window, and Tony got a replacement window for his installers the very next day. The job was done in 4 days. Frank and Joe went as far as to tell me how to stain the oak jambs and casings. I was nervous about that, as I've never done that before. Everything turned out great, and the windows look fantastic inside and out. I've done a lot of renovations over the last 3 years. I value quality of work over the cost of the job, and feel like I've paid a premium for every job done in my house. Of all the work I've had done recently, I really feel like I got a premium job for the price I paid with Ambia. The product carries a lifetime warranty, and the installation is Window Wise certified. I'm confident that I don't have to worry about my windows now for a long time. I don't think I could have picked a better company than Ambia. BTW, in the pictures below, shots with green trim are of the old windows. The pictures with Sandalwood are the new windows. Sorry for them being out of order

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10/10

I was looking for a new garage door and opener (purchase and installation), and called Open Sesame based on Homestars reviews. I explained my situation and what I had been looking at, and Steve immediately knew the caliber of door I was looking for. He recommended a Haas 2000 insulated door. He came by at my convenience to look at my situation. I found him to be honest and very knowledgeable. He gave me some valuable information to help insulate the garage. I went with his recommendation on the door and opener, and am extremely happy with the door. Winter will really tell though if it is worthy of the money I paid. There was an issue with the door upon installation. But it was Steve who identified it and arranged for a new glass panel section. He ordered that part and replaced it in a timely manner. What I appreciated was the fact that Steve did not even mention payment until the work was completed, including the replacement panel. He wouldn't take my money even after I offered it, until I was satisfied after the replacement panel was installed. I feel very good about going with Open Sesame. Steve definitely is that rare honest contractor who does great work at a very reasonable price.

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10/10

My garage was a mess, and mice were calling it home. I cleaned out most of it myself, but needed help with organizing and storage solutions. I contacted a couple of garage organization companies, and Rick Scully responded the next day. I didn't hear from the other company until a week later. From the beginning, Rick was fantastic. He listened to my issues, needs, and budget. He came back with a proposal that was well below what I thought I'd pay, with some great ideas. The work was done by Rick and his team in coordination with some other things I had going on. It was done to a very high standard and I appreciated Rick's flexibility with schedules and changes I made. In the end, the garage is organized now, the floor looks fantastic, and I have lots of room in my basement storage room. I would highly recommend Nuvo Garage if you need help like I did.

1 of 1 people found this review helpful.
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Company Response

Thanks ND. It was a pleasure to work with you and I'm really pleased that the outcome, both in the basement and the garage, fulfilled your storage needs.

10/10

Over the years, I've either had isssues with or seen in my backyard: squirrels, mice, raccoons, skunks, birds, rats, rabbits, and ants. I just had insulation put into my attic, and wanted to do some preventative measures. The first company I contacted never responded. Pesticon was next on the list and they responded immediately. They came by on a Saturday, which was convenient for me. They didn't push any service on me, but did as I instructed them. I had my roof screened off on vulnerable areas. For rodent issues, they checked for areas where they might be coming in from and sealed those. I also had them spray for ants and noticed no more ants within a few hours. I'm very happy with their service. They were friendly and knowledgeable, and gave lots of good advice. I would hire them again.

1 of 1 people found this review helpful.
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Company Response

Thanks so much for your business and feedback we always working hard to deliver best.thanks

10/10

I was in the process of addressing temperature issues with my home. I had squirrels in the attic a few years ago, and this year a couple of bedrooms were quite noticeably colder. An energy audit from 2010 indicated an R value of 32 in my attic. Regrettably, I let that slide and didn't take advantage of rebates. Zenic Insulation was the first company to respond to my calls. I thought they had a reasonable price. Zenic was very flexible with schedule, and even offered to help connect venting for the new bathroom ceiling fans I was putting in. They came on time, were neat (as neat as can be when blowing cellulose), and took me from R32 to R60. Apparantly, I had close to no insulation where the squirrels were hanging out. For the garage ceiling, they made a hole in the drywall and did an investigation. The builder's fiberglass bats were not between studs, they had fallen to the drywall. There was a fair bit of gap between the plywood floor and the actual bats. Zenic blew in cellulose to fill the void, and said the R value should be close to 70 in there now. I'm looking forward to the winter to really feel the difference. The fact that cellulose has rodent deterring properties is a big bonus in my case. I feel very good about finally getting this done, and I am glad I went with Zenic.

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Company Response

Thank you Zdenek

10/10

I wanted an ESA licensed electrician to come in and wire an electrical outlet on my garage ceiling. The existing opener was using a very long extension cord. To prepare for a new opener, I wanted to follow code and use an outlet right there on the ceiling. I also wanted a control switch to be able to turn off power to the opener (long story behind this request). I called the top guns. One responded quickly, but was busy with a job and might not be able to come out for 2 weeks. John responded the same day, and came by to do the job the same day. He was very personable, and knew his stuff. In a couple of hours, he did a job that I was very happy with. And his price was quite reasonable, I think.

1 of 1 people found this review helpful.
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Company Response

Thank You for the positive review. It was a pleasure to work for you.

10/10

I was in a bit of a hurry to get rid of the deck in my backyard due to wildlife issues. I had decided on an interlock alternative over concrete. So I started from the top on Homestars calling landscaping companies that service my area. Jovian Miller (owner) was the only one who returned my call within an hour or so. Some didn't respond for days, a couple I have never heard back from! And Jovian answered the call in a way that I knew I dialed the right number. Jovian was able to come out the very next day to see what needed to be done and to give me a quote. I found him to be very friendly, professional, honest, and forthright. He clearly knows his trade, and I had full confidence in his advice and work. He charged a fair price. Not the cheapest, and I would think not the most expensive (I can't say for sure about expensive though, as no one else responded to my calls!). He understood my circumstances, and I believe he moved some schedules around and stuck to his committment once we agreed to the work. He worked most of the time with his crew. I have to say, they worked tirelessly. Having ripped out the deck myself in the hot sun, I can tell you Jovian and his crew earned every penny for those three days. The work was done in three days, and it looks fantastic. I didn't really go out to enjoy the sun on my deck, partly because of the wildlife fears. I find I'm going out much more, enjoying my beautiful patio and walkway. Jovian also did some repairs to existing stonework that had settled over the years, and moved existing concrete slabs over to the other side of the house. The repairs he included in the quote, and moving the slabs was done for a very reasonable extra fee. The crew cleaned up after they left, and you would never know that they were there working away. I liked that they respected my existing lawn. Overall, a great experience. I was nervous getting this done, as this was my first time getting interlocking done. I've read about proper grading and making sure water flows away from the house. Stone Landscaping definitely knows what they are doing, and I'm very happy that they did the work I asked them to!

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Company Response

Thank you for taking time to write this great review. I hope you enjoy the new patio and it was a pleasure to work with you.

10/10

I wanted to echo the sentiments throughout these reviews. Paul and Matt came out to my house today to inspect and clean the ducts. I had major renovations last year, and felt it would be good to have peace of mind and clean the ducts, as my wife and son are sensitive to dust. The first thing Paul did was to offer information about his company, the NADCA certification, and to validate all his licenses/certifications. In a shady business like duct cleaning, this was a welcome gesture and I didn't even bother to read the information he was providing. Just offering it to me was enough to convince me. Paul inspected the ducts and informed me that they were quite clean. He explained his findings and showed me as well, so that I could see for myself. He does honest work and charges a fair price. I believe he cleaned my dryer when he didn't have to. I also had some help from Paul to chase away a fraudulent duct cleaning company that called the night before and tried to pose as The Duct Cleaning Specialists and arrange to come to my house a couple of hours before Paul was to come by. Very bizarre turn of events, ... I appreciated Paul's support in dealing with those fraudsters.

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Company Response

Hey Narin. Thanks for writing a very detailed review about your experience with us. I like to show that we have all the proper credentials and insurance before we do the work, just so you can be assured your dealing with the proper company, because anyone can say anything online, so people need to ask for proof. I am glad you appreciated our honesty and work that we performed. Look forward to having you as a long term customer and being of service again in a few years. All the best to you and your family. Thank you for your business. It is greatly appreciated. Paul

10/10

I found GasGuys on Homestars when I was looking for a certified gas technician to correct a gas line in my kitchen that was potentially compromised by a sloppy/lazy contractor. I use an electric stove, but the gas line needed attention. George responded promptly with his thoughts and solution and was able to come out that same day to implement it. He suggested for safety reasons to just disconnect that line at the supply and cap it in the furnace room. If the basement were unfinished, he would have removed the line altogether. I found George to be very knowledgeable of existing code. He was informative and explained everything he was doing to me. He capped the line and checked all connections (furnace, water heater) to make sure everything was back to normal. I can rest at night now by not having to worry about that gas line. And his price was certainly reasonable to me. Thank you George!

2 of 2 people found this review helpful.
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Company Response

Thank you ND for your comments. I am glad i was able to help and give you the piece of mind you were looking for.