Judy in Surrey

We recently purchased a new Whirlpool front load washer and dryer from Ben's. The salesman in the store was most helpful and very knowledgeable about the appliances in the show room and answered all our questions. We had an potential problem with the new appliances fitting in our laundry area and he was able to tell us exactly how much clearance we needed, and other things to check for, very helpful. He was very patient and thorough in answering our questions. We had never owned front loading machines before, so we did have a lot of questions. We purchased that day. Our old washer had died so the salesman managed to arrange for delivery 48 hours later, which was fantastic. The delivery man called the morning of the delivery, giving me a two hour window in which he would arrive. Why can't all deliveries be arranged like this?? I was able to run some errands beforehand, and didn't have to sit home all day waiting. I really loved this courtesy. The delivery man and his helper who arrived, on time, were very polite, friendly and very knowledgeable about the products. Our old set was taken out, the new ones set in place and hooked up and any mess was immediately cleaned up by the men. The delivery man then spent at least 15 minutes patiently answering all my questions and explaining how each machine should be operated, pointing out all the features of each appliance and how they worked. He was wonderfully thorough in all respects. I would recommend this store to anyone who asked. We have purchased appliances and had repair work done by Ben's in the past and the experience is always the same. All their employees without exception are extremely professional, courteous, helpful and knowledgeable about their products, the business and the repairs being done. Most important to me, they are very respectful of their customers, which is very difficult to find these days. I have found their prices for both appliances and repairs very reasonable and comparable to the big box stores. But you would never get this kind of service from a big box store!