Reviews

1/10

We decided on quartz for the countertops of our kitchen renovation. Pacific Stone Fabrication carried the CaesarStone design that we wanted, and they had good prices with the RenovationFind discount, so we went with them. We paid in full a few days prior to the installation. On installation day the countertops fell off the ramp of the truck and damaged one of the slabs. After contacting the company, we were told that there was a slab of the same dye-lot in Edmonton. We were not given a timeline for the repairs, and had to follow up with a number of different staff in order to finally have a new slab installed 6 weeks later. At this point were were very disappointed in the extreme lack of communication we received from the company during this process. The second installation, didn't go alot better than the first. Although the installers were very friendly, professional, and arrived more prepared this time, once the slab was installed we noticed several 4 to 8 inch scratches and gouges on the slab. In addition to this, the edge profile had been cut wrong, as well as the corner radius. The installers said that they would leave the damaged slab while they found another one to match the dye-lot. We voiced our concern with the lack of communication from the company and long time time frame to ship the slab. We were told that we would hear from someone that night, or the next day to follow up. Four days later, we still had not heard from the company. At this point, I decided to call the manager of the company. He was not in the office at the time, so I left a voicemail. To this day, I have not heard back from him. We texted the installers, and they said it was already scheduled for a Friday delivery. They showed up on time, took the old scratched slab, replaced it with the new one. The new one was cut right and installed properly. We are satisfied with the CaesarStone Quartz product, but are very disappointed with this companies lack of communication and how long it took fix their mistake. As it stands now, we would not recommend this company.

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9/10

Blake and his crew were very helpful in helping find siding that matched our house. We had aluminum siding, 8 inch white, and they were able to determine that it was a KayCan product. They did not have an account with KayCan, but took the time to arrange it. Blake knew we were dealing with a number of other companies, and ensured that if I could hold our in the work while they opened the account, their work would be very professional, and pricing very competative. We were extremely satisfied by the word that was done, the communication that we had from Blake, and would definitely use them again for any siding, roofing, or exterior needs.

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Company Response

Thank you very much for the excellent review! it was a pleasure working with you on this project and I am thrilled to hear you are satisfied with the work and the experience! Thanks again.

Kind Regards,

Mega Roofing & Exteriors Inc.