My mother(82) believed all their radio adds on 96.3 saying they "do the best for seniors". "accessible renovation". We were told the renovation would take two to three weeks. We are now into week 15. We believe they were 'oversold'. Currently we are waiting a custom shower door because the room is so small. The project manager was very nice, the bathroom looks very nice but it's still been 15 weeks and it is not complete. The 15 weeks is due to their lack of organization and ineffective team. The house was vacant for more than 12 weeks of this period so no home owners present to impede their progress. In the end, I feel they simply over looked the older couple with a small job. It's definitely NOT worth the premium price going with a large company. Could have had the job done for half the price and a third the time frame . I
- Approximate cost of services:
- $22,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
It was our pleasure to work with Karen’s parents - They are lovely people. The basement bathroom renovation, and curb-less barrier-free shower, was custom built for their purposes. Without any delays the duration of this accessibility focused bathroom renovation could have been six weeks. The Homeowner and project manager selected a bi-fold shower door system to permit unrestricted access to the barrier-free shower and the door was custom made. Unfortunately the first door system failed to fit properly and had to be remanufactured. The bathroom and shower are fully functional while we wait for the replacement door system to be supplied/installed. We apologized to the homeowners for the delays. However, this custom bathroom renovation meets the specific requirements of the homeowners and Royal Home Improvements stands behind the quality of the work we have performed.
Royal Home Improvements
202 – 2601 MATHESON BLVD E
MISSISSAUGA, ON L4W 5A8
Phone: 416-236-4400
estimates@royalhomeimprovements.ca
https://www.royalhomeimprovements.ca/