A kitchen accident resulted in a smashed glass oven panel. I was very disappointed by the lack of service we received at Tasco. We were told since it was not covered under our warranty, that they couldn't help us. I realized that we'd be on the hook for the cost but was surprised that they would not facilitate the repair for us. After repeated attempts to speak with a manager I finally gave up, and guess what, called Sears. The matter was dealt with immediately. Sorry but Tasco will not get any future business from us.
- Approximate cost of services:
- Company Response
Thnak you for your comments. At the very least we as a company should have at least recommended an authorized technician or service center as we (unlike Sears) have technicians. We apologize for the inconvenience.