I had contacted Mr. Roof Repair a few months ago and received a very thorough explanation from Michael about the cost of the repair, and that they would actually commit to FIXING the roof on the first visit, at least to stop the leak. We have been held up finishing a room in our basement, because the old flat roof over it (it's a garden extension) was leaking. We didn't know if it was the window flashing or the roof, and calling a roofer was our best guess. JP arrived on time, and had the assessment and the repair done within an hour, exactly as promised! I was frankly skeptical (the thought of calling any roofer gives me the shivers) and I was thrilled at the response time to my emails and phone calls, and that JP was polite, professional and a real gentleman to boot! I wouldn't hesitate to recommend Mr. Roof Repair to anyone who needs a roof fixed. He even suggested a long term solution that was less costly than having the flat roof redone completely. Great job! I especially appreciated the online link to the before and after photos that was sent within 24 hours afterward.