Reviews

10/10

Fabian was a pleasure to work with. Very professional. Prompt appointment arranged, arrival as expected, and they did an excellent job in this move. Price was competitive and fair. What more can you ask for when you are looking for someone to move your valuable possessions? Will call them again, and recommend them.

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Company Response

Thank you it was our pleasure.

10/10

Paul is very customer service oriented, He spent lots of time explaining the materials and the process used to protect our dining room chairs. He delivered on all promises, and is the essence of trust-worthiness, He stands behind his work, and the quality of the materials he uses. The actual protection process went quite quickly, and we have no doubt that it will achieve our goal of protecting the fabrics. Paul is friendly, easy to deal with, and we won't hesitate recommending him.

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Company Response

We will work extremely hard to service all your household furnishing maintenance needs. We will aspire to have you, and your wife as. clients for many years to come.

Fabric Protection
Paul Lucas
Fiber Protection Services Inc
https://fiberprotectionservices.ca/
(647) 779-7755

10/10

Mike was prompt for our scheduled appointment, assessed the many plumbing issues we were facing, and resolved them professionally and proficiently. He is friendly, considerate (e.g wears booties in the house), and anxious to please. He recommended least cost options, which we greatly appreciated. We're happy to recommend him.

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Company Response

Thank you Unkagabi for your feedback! At DrainRooter Plumbing we treat your home with care and respect, as if it was our own. Our plumbers are friendly, polite, ready to help, punctual and always keep their work area clean. When it comes to completing a project on a strict budget and a tight timeline; our plumbers know how to save you money, provide top quality work and be efficient & effective so that the work is done in a timely manner. Thanks again Unkagabi, and we hope to be able to be of service to you in the future. With Best Regards, DrainRooter Plumbing team


First Review

9/10

Kai and his partner came to my home promptly at the appointment time. He was very considerate, taking off his shoes before entering my home. He repaired my dryer, at a fair rate, and then when I asked him to examine my washer, he found a small repair was needed, and did not charge me for it. I felt that Kai was pleasant, service-oriented, and knowledgeable. I would strongly recommend him.

1 of 1 people found this review helpful.
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0/10

We returned home Mon. night about 8:00 to a freezing house. We called your company who said that the 1st appt. was Tues. 12-4. At 3:50 no-one had shown up. There was NO communication from you. We called DE and were that the operator could do nothing until 4:00 p.m. That seemed ridiculous to us. Why couldn't investigate our problem at 3:54 We called back at 4:04. However, we couldn't get through and had to listen to your recording telling us how important our call was for 45 min. until we were disconnected without having spoken to anyone. Finally there was a call from your office at 6:00 telling us that your truck had broke down and the technician was running late. The young lady we spoke to said at 3:00 p.m. when she arrived, she was given 6 phone calls to make. Does it take 3 hrs to make 6 calls? You arranged for a technician to come at 6:30 p.m. He did and made a repair. Our house temperature had dipped to 10 degrees C. This morning when we awoke the temperature was 17 degrees. The furnace worked for one minute and turned off. We called AGAIN. We were told the earliest appt was between 6 and 10 p.m.- a third day without heat. Our plans for last night and tonight were cancelled and with your record who knows if the technician will show up between 6-10 p.m. We have to stay in this ice box of a house to wait. Since this was a repeat call, why could we not be put in a priority position? My fingers are so cold, I can barely type these words. You actually call this Customer Care? Bonnie Lilien 416-653-4748

1 of 1 people found this review helpful.
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Company Response

Hi Bonnie,
I'm sorry to read about your experience, we'd certainly like to investigate the events around your call for service.

Best,
Crystal
Public Relations, Direct Energy
Crystal.Jongeward@directenergy.com