Despite repeated assurances that service would be provided, 3 snowfalls have not been cleared in December 2017. I sent polite reminders, was assured service would be provided, and it was not - consistently. I realize the crews were not likely working Christmas Eve but I was told that my property would receive service on Christmas Day. It is 8 pm , my family has just left, and I shoveled the front walk and steps myself. The worst part about this service is that it is pre-paid, and there is no recourse. I'm likely going to stop payment on a Jan cheque but am out $450 - and have had one "shovel". Very disappointing, would not recommend.