After all the emails and a couple of really rude comments that Bill so conveniently left out of his responses, I'm really offended and disappointed. His work is good, but customer focus and service is extremely poor. from one of bill's many email today: "giving you a discounted price after you told me you simply couldn't afford my initial quotes(then going out and buying a large flat screen TV with all of the money you didn't have)" WOW, who are you to judge me after I paid you $16000. Was that not enough for your work. Really, was comment like that really necessary.
- Approximate cost of services:
- $16,000.00
- What could this company do to improve their services?
- Customer Service.
- Any advice to offer fellow homeowners facing a similar project?
- Avoid.
- Company Response
Heston,
Please let me respond to your comment that I have poor customer service. I had offered on two occasions to come over and "try to run" a cable for you through your ceiling if you would supply the cable. You refused both of these offers stating that you "will hire someone else to do this" in a recent e-mail you sent to me. I was willing to help you, even though it is not my responsibility to try and run a cable for your Bell satellite, but I was not willing to hook it up when you told me you couldn't call Bell to do this because you were receiving the signal illegally. I simply cannot have my business put in the situation of willingly doing something for you to provide you with an illegal service. I have sent e-mails to you defending my company, yet you still come onto Homestars and change your score from a 10 to a 7 to a 4.
Your original response to the work done on your basement was that we were honest, trustworthy and on time. A perfect 10 out of 10.
Then when I wouldn't agree to offer a warranty on the existing cable that we didn't install in you home and come over to do the work you wanted me to do, you changed your tune and changed your score to a 7 and said "I showed poor customer support". If you call customer support, enabling you to break the law, then yes, I can't do that.
Soon after, you came back onto Homestars and once again changed you score to a 4 this time, and even posted that people should "avoid my business". It's a shame that in your efforts to get me to hook up your illegal satellite cable for you for free, you feel like you have to attack my business on this website and try to persuade others to not use Clawsie Contracting.
I can only point out that every other score is a 10 for me, as was yours before you decided to change it twice in the span of 3 days. Up until 50 days after the renovation was complete, you never had a problem and your advice to others was to "use Clawsie Contracting", and now you are using this website to hurt my business in your attempts to get back at me for not helping you receive an illegal service. I am sorry that it has ended up this way, as your basement really did turn out beautifully.