Randy to the North

We engaged Sheridan to design our back-yard landscaping job. From design to implementation, the project was a mess. The designer did a reasonable starting job, but her design could not be translated into reality based on the slope of the back yard. The contractors recommended to us by Sheridan made a complete mess of the job. The stone-work did not drain properly - we had to get Sheridan in to make the contractors fix the job - the fix lasted only a year before the stones started lifting. The Toro sprinkler system failed after the second winter and neither Sheridan nor the contractor are willing to fix the issue that is clearly a problem with the installation - wire connections came loose and became exposed to the elements. If you are considering a project, I would have second thoughts about going with this store that seems to be taking a "big box" approach to customer service - little to none. We are currently investigating having to completely replace our sprinkler system after only two years of use.

In the past 5 years, we have purchased an LG washer/drier, Dacor fridge, Wolf 48" gas range, Panasonic microwave, and Meile dish washer from Tasco in Richmond Hill. The LG washer had a power board fail. The fridge has been repaired three times and replaced once since March 2007. The range has had a calibration issue (25 degrees low) and an excessive uncombusted gas issue in the left oven. I'm not making a judgement on this here, but is the number of failures somewhat high?