Yesterday we had no hot water. Today Jeff arrived and attempted to fire up the water heater, with no real success. We discussed the options, and I decided to go with a new water heater. Jeff took the time to explain all the work required, approximate amount of time I would be without water and total costs. His courteousness, professionalism and the fact that he allowed my golden lab to follow him everywhere, showed what a great human being this man is and how fortunate Mr Rooter is to have him as an employee. There was nothing this true gentleman did that would upset even the fussiest of customers. He knows his work and truly cares about the clients that are lucky enough to have him arrive at their home to do the job. Thanks Jeff, and thank you Mr Rooter for making me a very happy customer :) ( Dora and Nana thank Jeff too!)

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