dave

I was having some work done in my basement and needed to have the water heater replaced on a tight schedule so as not to conflict with the other work. I found Len and Temp-A-Sure through a FB group. He was highly recommended by three different people.Clearly Len has tons of experience in this. He understood the importance of timing and ensured his installer arrived at the time we agreed on. The installer, Tony, as very pleasant and easy to work with. Within an hour the tank was in place and operational. BUT...It had a leak. This was not Len's fault, of course. Just a dud from the manufacturer. It happens from time to time. I was disappointed, but it gave me a chance to see how Len and Temp-A-Sure would deal with an issue like this. It's easy to be good when everything goes smoothly, but the real test is how good you are when the poop hits the fan.Len was awesome. Tony pulled the defective tank and Len rush to my site to pick it up and replace it. As that happened, Tony went off to another installation. Len delivered the second tank and by 7:45 Tony was back to install it. An hour later I had a functional and non leaking tank in place and my schedule with the other contractor was not affected.This is the kind of professional service we all dream of getting when we have work done around our houses, right? If you need any HVAC service done, I cannot recommend Len and Temp-A-Sure highly enough. My experience is that Len will not let you down. When you look at the cost, keep in mind it's for a 50 gal direct vent tank and an extended warranty.