To begin with very expensive system better value for same benefits can be found in other providers. But the worst is how they handle things. I moved and did not install a system at new address. Cancelled with ADT prior to the close of the old place pre-authorized payments for duration of contract and final bill period would be before close. All should be good right..WRONG 10 months later I get a call from a collections agency. No phone call from ADT. I call them....we sent a letter. Great to the old address so useful. I asked why someone wouldn’t call. No explanation to that one.

2 of 2 people found this review helpful.
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Company Response

We are sorry to read that you have cancellation issues. In order to assist your further to find a solution to your actual concern, I invite you to contact me at

Madeleine Caron,
Executive Escalations Office representative
ADT Canada Inc.


After submitting an online request for a quote Tyrone got in touch right away and came out to do the estimates on the work we wanted done. They did an incredible job painting the smoke stained ceilings from the previous owners. It is a night and day difference. We will definitely use them again.

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Company Response

I'm glad we could help you out! Enjoy your new home


Products are great, the stores are great but the online ordering is awful! I ordered a bedroom set. It took forever for the order to be ready and a long time to get a time from delivery company that would work (doesn't seem like they have a lot of open options). The set when arrived did not look good or fit so I opted to return. They charge a 15% restocking fee which is insane and the process to return is a time consuming. 22 days after returning the product I still do not have my refund. It may be the last urban barn shopping for me

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