Reviews

10/10

I was extremely pleased with the service offered by Ottawa Tree Surgeons, they guided me through the process of ensuring the tree was not on City property and once this was confirmed, they worked safely and efficiently (showed up early!) and were clean, polite and respectful of both my property as well as my neighbours'. They did a great job and cleaned up after themselves (and this included debris in the street) and even checked in before they left to ensure I was satisfied with their work. They also gave me some tips on growing grass on the area where the trunk was ground down and my crab apple tree got a much needed "hair cut" to keep it healthy. A hassle free experience where the safety of their team was paramount. Thank you!

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Company Response

thank you for the kind words! I will pass this on to the crew that was onsite. you were also a pleasure to deal with.

10/10

John (owner) was honest, fair and demonstrated the highest level of professionalism and craftsmanship. He took the time to clean up before he left as well as provide me a detailed walk through of his handiwork and to gonover àl safety components. Very happy with the decision to work with John!

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1/10

I have used Maize before and had a great experience. Fast forward 7 years and my experience was very different. The crew was late (no call), the work quoted was NOT done, they crew left a mess (came back twice to clean it up), the crew had to return 3 times to correct their mistakes and I am still not convinced I got what I paid for (e.g. they charged me for eavestrough cleaning but clearly didn't do it as there were roof shingles blocking the drainage pipe!). I tried to follow up without success - their accounting department has been difficult to deal with and their boss no where to be found. They finally took $250 off my bill for my troubles but I would NEVER use them again. In fact, I had another company install aluminium capping yesterday without incident (reminded me of my first experience with Maize) as I could not bring myself to use Maize again. I hate writing negative reviews - buyer beware.

1 of 2 people found this review helpful.
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Company Response

Hello,
To point out some facts, yes we were 1 day behind, as noted, we depend on the weather and this was communicated. The job was complete to the exact specification of the work order. I personally went twice to take pictures and show them to you. All of which you denied. Lastly, the job was done in June but we gave you a credit in good faith in Sept. Still, it took an additional 5 weeks for us to get the payment.

10/10

I have been a client of Bluefrost for several years - specifically for their comprehensive and thorough systems checks and cleanings. We did not hesitate to hire Bluefrost when moving to a "new to us" home and completely trusted them to take care of replacing our furnace and AC. We have recommended many of our friends and colleagues to Bluefrost and all have been happy with their work. A locally owned and operated company which is also a bonus; they are responsive, efficient and honest. A+

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