Reviews

10/10

My kitchen renovator recommended Planet Granite based on experience. The company’s customer service was fantastic. Meeta’s expertise and advice helped me find just what I was looking for. The showroom had a decent sample selection, but Meeta suggested I visit a couple of slab providers to make sure I checked out a wide range and found exactly what I was looking for. Slab providers knew Meeta well, and had positive things to say. Prices were competitive. They were very accommodating in allowing me to reschedule my measurement appointment when my renovation project was delayed. Installation occurred only 4 days later. The installation team got the countertop on perfectly, and placed the seam is in a sensible spot that s virtually invisible.

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3/10

Please be aware potential customers, ADT-Protectron has a bot, or potentially worse, an actual person that posts the following generic message to any service complaints on this website. No actual follow-up action ensues. Generic Message, never with follow-up (I challenge any customer to prove this contention wrong): "Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relation team look into this further, please forward your contact info to communication@protectron.com subject HOMESTARS Thank you"

1 of 2 people found this review helpful.
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Company Response

Hello N. Reynolds the HOMESTARS platform only allows us to give the reviewer the ability to contact us. We have no personal information from the reviewer. If you have any other questions please contact ADT-Protectron @ communication@protectron.com subject HOMESTARS or customer.support@protectron.com and a customer relations specialist will contact you.