Reviews

0/10

I had a horrible experience with this company. I bought backsplash from them and there was some sheets left. I called them to find out about return policy and the lady on the phone said 'Sure, you can return, there is just 35% restocking fee.' Since I had no use for the remaining backsplash, I decided to return so I drove from New Market to The Jane location with my baby in the backseat only to hear the lady in the front say 'NO' 'No return policy, there is no much you can use them again'. Extremely unprofessional and rude. I will never use this company again.

Approximate cost of services:
$560.00
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Company Response

Hello Saeid, I am very troubled to here that you have encountered such an experience with us here at Sarana Tile. Perhaps you were not explained fully at the time of purchase our return policy or did not read our Sales Ticket for Returns. I would love to explain and rectify this experience for you. Please email me back at info@saranatile or call me directly at Sarana Tile 905-761-9669 ext. 119