Background: We had another garage door company install our garage door openers when we moved into our home 4 years ago. When we started to see random error codes on the opener panels, I called them back to assess the problem. They basically tried to bully me into an overhaul. I was appalled but managed to stand my ground. I told them I was entitled to get a second opinion. That's when I called Dodds. Michael stopped by on time and took the time to listen to my concerns and inspect our garage doors and openers. He was straightforward and took his time to explain things to me. He didn't use scare tactics to compel a sale. I appreciated his honesty and reassurance that if something were to happen to the springs, all would not be lost. I was hesitant to call Dodds in the past because I thought they would be expensive but they weren't. You do get what you pay for. When we need to repair or replace the doors, I will definitely contact Dodds to help us from now on.
- Company Response
Thank you for your review. For the record we are extremely competitive when compared to the big box stores as garage doors is all we do and we do not sell barbecues!! Our service technicians are NOT paid commission so you will always only pay for what is needed.