Service techs Mickail and Slava, courtesy of salesman David, came promptly at the very beginning of the afternoon. I was promised only that they would be here sometime in the afternoon, but they had arrived just after 12:30pm. While removing one of the old windows, I was wary at the idea of leaving in a bottom plate which showed evidence of moisture infiltration, but they went out of their way to appease my unease at leaving what was in their opinion a structurally sound bottom plate, and replaced it. They had gone above and beyond what was asked of them, including the repair and patching of some of the surrounding stucco, even though I had signed off on recognizing that they it was already damaged prior to window replacement. All in all, Mikhail and Slava worked hard, quickly and efficiently and recognized my concerns. Very satisfied with the work.

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Company Response

Hi Shun,
Thank you very much for the kind words, we look forward dealing with you in the near future again.