Kelly of K&L Heating and Cooling was recommended to me by my Neighbour/friend who'd had work done by him. Kelly came to our home when we called and wrote out an estimate to replace the furnace and air conditioner. We found Kelly very pleasant, polite and professional and we felt confident to hire his services. On the day of the work he and his crew appeared at the pre-arranged time and had all the work done the same day. All of his crew members were friendly and polite. At the end of the day everything was cleaned up so you wouldn't know they were even here. They also took the time to explain all the components and their operations. We are very pleased with this company and would recommend them to anyone.