Janice T.

Royal Home Improvements gave us their best teams to produce a reno that was on time and on budget, and which transformed our home into the space we really wanted to suit our new life style. Paul Napolitano listened to our entire wish list and then walked us through all the rooms to really understand our vision. He prompted us with questions and made suggestions and provided a very thorough quote. The project scope included more than we originally considered, but it was a 'now or never' renovation. In hind sight we have no regrets as all the work was handled by professionals and took much less time than most other renos of our friends. Mark Davies was the perfect project manager. He listened, supported our vision, had good rapport with all the trades and kept things moving along. Mark kept us informed of next steps and the scheduled arrival of various people. (I kept track of all who came to the house - over thirty - and was glad I was not having to manage them.) The general contractor, another Mark, and Stephan were excellent. They were hard working, cheerful, professional and did whatever was needed to complete the work, and had a sense of humour. They took care to protect the rest of our home and left the work area clean and safe at the end of each day. It was not all smooth sailing, in fact things got very dusty when it came to removing the field stone fireplace and solid cement hearth, but the team knew what we wanted and found solutions. To keep the project on schedule, the trades worked late and even worked at the weekend. The team of electricians, decorators and the tiler were also excellent and cheerfully worked around each other when necessary. RHI also provider the services of a designer - Emily who took time to understand our style and future needs, then guided us and narrowed down options for our selection. She accompanied us to showrooms to help us select plumbing fixtures, tiles and furniture. I think it would have been overwhelming without Emily and we may have made the wrong choices. At the end of the project Stephan spent a whole day just making sure everything was finished and taken care of. There were no little touch ups or other items left hanging as he went area by area, examining the all the work. He kept asking what else? There was nothing left to finish or fix. We had no hesitation in signing off on the renovation. We were able to test the 'guarantee' six months later when we bought a new bbq and couldn't hook it up to the new gas line that was installed as part of the reno. No problem, Mark Davies came out then called the gas contractors who came to make the safe hook up. No extra charge. We may have been able to find a company to do our reno for less, but I doubt anyone could have completed it on time (it was actually completed a few days early!), on budget and with such a high degree of professionalism and customer satisfaction. We were glad that we selected RHI and are delighted every day with our new, light, warm and modern space.