Reviews

10/10

Overall a pleasant experience to work with TTT. From contacting them on Homestars, to scheduling around the recent rain storms we've been having, and to the actual job itself - the TTT team was courteous and timely. The cleaning crew also provided me with a report indicating which parts of my eaves might need angle adjustment; and since I live in a townhouse, they also highlighted the risk of debris coming off of the neighbours roofs. All of the gunk they removed from the eaves and downspouts went into a yard waste bag, that they left at edge of my lawn for garbage day pick up.

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Company Response

Thank you for the heartfelt review. These are such important notes for any townhouse owner and we are pleased you were happy with the service - Looking forward to future cooperation!
TTT

10/10

Raul was a pleasure to deal with. He came in and set up neatly, and proceeded to move through the house, cleaning all the ducts and return vents. He also did a thorough job cleaning the dryer vent and pipe (that thing was a fire hazard for sure). I have a high efficiency furnace unit, and apparently not everyone likes to clean it because the air is transported over flexible pipes, rather than solid metal passageways. True enough, my neighbour noticed his truck and came to ask for his business card because a previous provider came to her house, saw the set up, and left without starting the job! Happy with the service and flat price for unlimited runs. Accepts payment by e-transfer.

2 of 2 people found this review helpful.
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Company Response

Hi Ryan. Thank you so much for your positive review. We pride ourselves with our professional work and do our best to meet all of our customers needs. It was a pleasure meeting you.

10/10

Our condenser recently broke down during the heat dome event that engulfed the Greater Toronto Area and it was unbearable to stay in the home. Called on a few HVAC contractor to come try to fix the condenser, but they appeared to be more concerned to put their brand stickers on my internal unit rather than do much to check out the condenser. Spoke with Marnie at Convertible Air, she sent out Tahir later that day, he checked out the condenser and coil, gave me options to fix or replace. With the condenser being almost 18 years old, it made more sense long term to replace and upgrade the unit. Marnie kept in touch over the next two days with package options, contacted the furnace manufacturer about the feasibility of using my existing coil with a newer unit, and routed abother technician, Roop, to come review the coil. A day and a half later, Roop was back with a colleague to replace the unit that I agreed to move forward with. They completed the installation, cleaned up after themselves, and took all the packaging and garbage with them when they left. All in all, a great experience and welcome relief from the heat!

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Company Response

On behalf of Roop and all of us here at convertible, THANK YOU for his wonderful review. We appreciate it so much.
Doing the right thing is the only option. It always works out.

Thank you again,

Marnie Amodeo, GM