I needed to source small white tiles for repair of my outdoor pool. Since the tile style was older, they were difficult to find - my pool service company did not have them on hand and the first couple of tile stores I visited were not helpful. Fortunately, I stopped in at The Tile Store, where a helpful staff member was able to match my tile to a currently available brand. Just before placing my order, he asked me how many tiles I needed - I only needed about 20. He went to a back room and returned with enough tiles for my repair and a few extra as spares. When I asked him how much I owed, he said that they were for free! Thanks to The Tile Store, my pool could open on time for the season, rather than having to wait weeks for the arrival of a shipment of tiles. Awesome customer service! I will return for sure when undertaking my next tile project at home.