B Kocijancic in Toronto

This is by far the worst customer service and company I have ever dealt with. To give you an idea of just how unprofessional this company and it’s representatives are, I had an appointment scheduled for a Saturday to install an air return, they call me Friday evening after setting all else aside for the following day to tell me they can’t come out anymore, no explanation and I could reschedule if I wanted. Rescheduled for the following week, again set the day aside, no one shows up. I call three times, the first operator tells me they’re still on their way, wait half an hour, I wait an hour, no one shows. I call back and another rep takes my information again and then hangs up on me. I have to call back again and go through the whole thing again and after being on hold for a long while, the rep tells me the technician has the flu and never showed up. I ask why no one called me, she says they did and I say I’ll text you a screen shot of my phone not a single attempted call. I ask for a manager and then I get hung up on again. Completely livid, I call back and speak to agent number four and ask to speak to a manager right away and to not dare hang up on me, she transfers me to a woman who can’t find a single record of service call requests (I have emails from Enercare confirming both missed Saturday appointments). She says she can’t do anything for me including compensate me for two Saturdays I set aside for this appointment, and I was welcome to go online and blast about it if I wanted to. This is the most disgraceful treatment I’ve endured for a company that rests its reputation on good customer service. Do not do business with Enercare because they will waste the only one of two days a week you have off two weeks in a row and won’t care at all about it. Try anyone else. If you have to pay a bit more, it’s worth not giving up your precious weekend (or two) due to their arrogant incompetence

I've worked with David from the King Street location twice to find the perfect piece for my home and in both instances he's been amazing and has made a regular client of me. The customer service at this store is bar none and David and the team there do whatever it takes to ensure you're 100% satisfied with your purchase. I have a beautiful table on the way to the Burlington store and can hardly wait to pick it up! Thanks David and both teams from the King street and Burlington stores for a great client experience at upcountry as always!