Trish in Mississauga

My husband and I were looking to purchase a Maclaren Quest stroller and after extensive research, West Coast Kids was the only store in the greater Toronto area to carry it. The store location is about a 45 min drive from where we live. When we got there we went to the section of the store specifically dedicated to the strollers with about 20 strollers out on display for you to give a test drive. The stroller we were looking for was not out on the floor but they did have it in stock. When we asked if they could take one out of the box we were told that the manager will not allow the stroller to be taken out of the box to be test driven because it brings down the value of the item. Keeping in mind ALL the other brands of stroller all had one out on the floor for everyone to try out. I had to ask to speak w the manager because there is no way I was going to purchase a big ticket item without testing it out first. I know the manager heard me but she never came out to speak w me but instead sent another sales associate out with the stroller to take out of the box to let us test out. We ended up buying the stroller but if we had just accepted their lame excuse to not let us test it out they would have been out a big sale.

Just a super nice and super professional crew to work with. Patrick treats you like how he'd treat his mother. I purchased new laminate and underlay to replace my existing damaged laminate. He managed to carefully remove and salvage my existing quarter rounds so that he could re-use them and also advised me that the existing underlay was still in perfect condition so the new underlay didn't need to be used and could be returned. Because of all this he easily saved me about $300. My first experience with getting floors installed a few years ago, the contractors left the place full of dust and debris. Patrick's team not only vaccuumed the floors and wiped down the countertops and stove but when we walked in, there they were all on their hand and knees scrubbing the floors clean. And it wasn't even any dirt they caused, the floors came with some sticky glue on them and Patrick's team was kind enough to scrub it off. I will absolutely use Patrick again and will refer him to all friends and family.