Purchased a sectional from Sofa world. accidentally after 4 days we were in different store and the difference in price was 1K. went back to Sofa world. The sales quy named Tymour: No worries give me the quote and I will talk to the manager to make you happy. I said I need to cancel. He said no cancellation. He took the quote and called the other store to not deal with us?Not only that discovered that he put s on the purchase leather/bonded and I ordered all leather and charge me for all leather. DO NOT BUY FROM THIS COMPANY
- Approximate cost of services:
- $4,200.00
- Company Response
I would like to start by explaining that we have built our name on integrity and customer satisfaction and we are motivated to keep it that way.
Our policies are written on the back of each sales invoice explaining what to expect from Sofa World on various facets of our business. When referring back to price guarantees, Sofa World requires information to ensure that we are comparing apples to apples. The information that was produced by the customer did not have any information on the products and only showed prices.
We always try and please our customers, after a few discussions the customer decided to keep the order and to continue dealing with Sofa World. We are definitely pleased that we were able to come to an understanding.
If anyone requires more information on our policies, please don't hesitate to contact us at info@sofaworld.ca
It will be our pleasure to answer your questions.Management
Sofa World