Moving Horror Story! I purchased a groupon for 3 hours of moving service for $200 (yes what a deal!) Everything started off fine, Alisha politely contacted me asking for some details about the move and informed me that there was a $50 surcharge fee for coming downtown Toronto which I was happy to pay for. The morning of the move she "texted" me that someone would be coming between 1:15 and 2:15 which was fine since I had booked my condo elevator between 2pm-4pm which gave us plenty of time to move the contents of my one bedroom apartment. When 2pm came around I was nervous because no one called me, I tried contacting Aleisha by phone and text and I also called Dwight the owner of the truck. I must have called them 2 dozen times as the window for my move was closing quickly. Finally at 4pm Aleisha only texted me back saying she was at her other job and she couldn't talk on the phone and that the truck had broken down. No one called me to let me know that they were not coming! All I received was an apology text saying that they had planned everything but since the truck broke down they couldn't come.. Do these people not understand that pushing back move dates cost people money? I had to push back the close date on my Condo because of this unprofessional company who does not care about its customers and will not even pick up the phone to call you to let you know that they are not coming. Be warned people this was the worst experience one could expect from a mover.
- Approximate cost of services:
- $200.00