After receiving around 8 quotes for roofing, I remembered to contact DirectBuy as we are members and ask if we have any roofing services. To my surprise, we did, and they referred me to Jay Carter Roofing, and for me the mere fact that he's recommended by DirectBuy gives me peace of mind, as they wouldn't link their name to anyone unless he provides excellent quality service. Jay responded immediately, and provided me with a "satellite" quote within the same day, and I was surprised to see that he had all the accurate information and measurements even without coming - making the whole process efficient and quickly responsive. His proposal was detailed, professional, and technically he offered superior work to others (even though we had highly rated roofers come in to give us estimates), especially with regards to ventilation. He used high quality material (for shingles, underlayment, starter, ice and water shield, Maximum vent) and was clear about the brand and specs of everything he was going to use. His quote was excellent too, and I didn't even feel the need to negotiate. The next day Jay came to double check the site, and got me samples of the shingles (he also offered me premium designer shingles (Certainteed Landmark PRO) for a fantastic price (while other roofers who quoted us didn't offer them and few even use them). He also offered to contact and coordinate with an attic insulator, which we really appreciated. He accepted to do the job two days later as I was travelling and our roof was leaking, and everything came on time and professionally. He was very pleasant, and answered all our questions, and highly impressed me and my husband (who is a finicky engineer). Scott and the guys finished the work in 1 day, and we noticed they didn't cut corners, took their time to do things well, and left us with a gorgeous roof that all the neighbours commented on! Jay came in two days later to inspect the shingles and the site, and cleaned up personally whatever debris he could find and that fell from the bin. We will have to wait for a couple of seasons of wind and rain to check the actual quality of the work (we don't anticipate any issues to be honest), and will update this review accordingly, but for now, our experience was excellent, and I highly recommend this company and have no reservation referring my friends and family to Jay. Thank you Jay, Scott, Debbie, and all the workers at Jay Carter Roofing.
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