I was locked out (bottom lock was locked) of my house and I called Terry from Mr. Prolock Locksmith. He was very professional and asked for id to prove I lived there (good idea). I showed him my Drivers lic that I lived in the house he picked the door open as quick as I use my key. I will have him over to upgrade the lock to a High Security Primus that he said that even he couldn't pick open. Note: He grew up in Oakville.