I have been a customer of Cosmopolitan Heating for over 10 years. For the past couple of years I am having all sorts of problems with the Furnace for which I still had Warranty. They initially replaced the heater core, only to have problems with it right after the replacement. Since then I am constantly having issues with the furnace, they never really fixed it and Cosmopolitan is asking me to pay a service fee for every time they are coming to look at it - even though they never had it working properly since they replaced the core.
Our house had only electric heating (baseboards) so we decided to change that and install a forced air system. Of course to do this we needed to have ducts installed throughout as there were no ducts in the house before. We chose Cosmopolitan for this job and we are glad we did. I should mention that there were actually a few companies (some that are highly rated here on homestars) that didn't even want to give us an estimate on this job but on the contrary were trying to convince us that it's not a good idea and it would be too much damage to the house.
We just renovated the whole house before we started this job (don't ask why we did it in this order) and we were very picky about the possible damages. But we were impressed by the way Cosmopolitan managed to protect the house and do as least damages as possible. There was minimal damage on the 1st and 2nd level, aside from one duct going through a closet and another one in a bedroom’s corner – which I have already boxed in. Practically there is no more evidence of the job that was done in any of the 2 levels above ground.
Communication was very good. Arshad never missed any of my phone calls (and there were quite a few of them) and I also talked to the rest of the crew quite a few times. They were very attentive to my requests.
Both heating and cooling are pretty even throughout our 2 storey house. Second floor is maybe 1/2 degree cooler than downstairs in cold season (but very even in all rooms though) while in the summer there's about 1/2 degree warmer upstairs (again all rooms the same). I can measure that as I have digital thermostats in all the rooms in the house - as a result of having electric heating before this.
The crew was led by Patrick who is very knowledgeable and highly skilled. He always tried his best to accommodate any of our requests.
I should also mention that we applied for permit to the city for this HVAC work. The inspector that came to see what was done was very, very impressed – especially on the quality of the work and the very little damage (considering the type of job). He says that he goes to many places to inspect similar jobs only to find that the houses were butchered in the process.
We were very happy with Cosmopolitan and we would definitely choose them again.
