Elizabeth in Calgary

We reviewed three siding companies to remove the old 1970's stucco on our house and replace it with James Hardie board. We also had the soffits, fascia and eavestroughs replaced. We chose Tony William not because of the cost, but because of the professionalism they displayed from the get-go. At our initial meeting, Steven brought a package of information which included such things as business licence, insurance, WCB etc. we were impressed. also we liked the fact that the crew who would be working on our house were actually employees of Tony william and not sub-contractors. It felt good to know who was going to be on-site. Tony William were very professional in providing change orders when there were changes made to the project - everything was really well-managed. communication was great, with Lauren giving us updates as to where the project was, and confirming that we were on-time, project-wise. Bridget was very patient with us whilst we chopped and changed with our colour choices - we felt no pressure at any time, just friendly collaboration. For us, the measure of Tony William's value came when we had a problem. A pipe solder cracked during or following the work, and even though the issue may or may not have been caused by the work, Tony William immediately helped us out by getting us a plumber in and hiring fans to dry out the room which was affected. We agreed to share the costs of the remediation, which was really appreciated. Many of our friends asked if the problem had changed our opinion of Tony William (which was already high). I told them yes it had, and actually for the better! I have seldom had the opportunity to work with such a professional, caring company. I have been recommending Tony William to all my friends and colleagues - I 110% endorse them; their professionalism, customer service, communication and of course, their product. Yes, our house looks FANTASTIC!!