Reviews

4/10

Very pleasant to deal with but I found them very expensive. The work by the plumber took less than two hours so their fee was over $500 an hour. I did sign the agreement before they did the work, however, I was under pressure to get the job done because the walls in my shower had been removed already and I did not have the luxury of getting other quotes. I paid the invoice but feel that it was very expensive.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for taking the time to share your feedback, Ellen.

While we can understand that the cost of plumbing is expensive, we can assure you that our prices are in line with the current industry standards and other reputable premium plumbing companies of a similar caliber to Drain King. There is always going to be someone who is more or less expensive, but we cannot be compared to a handy person or one-man show who does not offer warranties and is less reputable. Furthermore, it is important to note that higher prices are not specific to our company as everything in the world today has increased and is much more expensive than a few years ago.

In regards to the time taken to conduct the work, the technician was on-site during the initial appointment for just over 3 hours, during the second appointment, he was on-site for 2 1/2 hours, resulting in a total of just over 5 1/2 hours for this job. We do not charge hourly to ensure that if a job takes longer than expected or unexpected issues arise that our customers are not charged for the additional time. We charge flat rates for the work that is required. This estimate was provided to you as a free no-obligation estimate with no pressure to proceed with the work. It was your choice to proceed with the work and its costs. Had you decided not to proceed there would have been no charge to you. Had you not felt confident in the quote provided we would have been happy to look into what we could offer you.

We are always happy to discuss any concerns and work with you to find a satisfactory and realistic solution. We hope to have the opportunity to work with you again in the future.

- Drain King Plumbers Team

9/10

I had a copper pipe in my garage supplying my garden hose. It would hold water and freeze and then burst during the winter. Adrian came out within a couple hours of my call to Gold Medal. He was courteous and professional. He removed the copper pipe, put in a new PVC line and installed it on a slope so that it would drain and not hold water. Hopefully this will solve my problem next winter. Adrian is a credit to the company. He was friendly and tidied up after himself. The only thing I would say is that they are a bit pricey, but if it solves the problem, I am OK with it. I would recommend this company.

Approximate cost of services:
$559.00
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10/10

Replaced the water hoses from the tap to the drain. Showed up on time, very reliable, personable and very reasonable charge.

Approximate cost of services:
$135.00
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Company Response

Thanks very much