Reviews

1/10

JSN appliance service is not professional at all and I wouldn't recommend anyone to use them. First I had to explain my dishwasher problem to 3 different guys who don't share any information between them. So I had to send the same information to Sam, then Aiman and then finally Mike. It took more than 2 weeks for the technician Mike to finally arrive at my home. My dishwasher was making a weird loud noise and I sent recording of the noise to Mike on WhatsApp. Mike comes to my place, hears the same noise and says pump/motor assembly needs to be changed. He is out in 5 mins and charges me $50 for hearing the noise at my house!! I am still ok because JSN promises that diagnosis charge will be adjusted in final repair. I chased Mike to get an estimate on the motor/pump assembly change. After few days of chasing Mike provides an estimate of $300 for parts and labour. He says he has already adjusted the diagnosis charge. The cost of repair was too much for a 12 year old dishwasher. So I looked around and got a good deal at Costco for new dishwasher. I called Mike and asked him if he can install new dishwasher instead of repair which is too costly. He says sure and quotes $120 labour. I asked him to adjust the $50 already paid. He flatly refused and behaved very rudely saying he has many other clients. My dishwasher problem can be fixed by changing the motor or installing a new dishwasher. I chose the later, what's the difference? To this question I did not get a straight answer from Mike. I am looking for someone else to install the dishwasher now.

Approximate cost of services:
$50.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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