As shoppers you want to shop for the best possible price. TASCO has the price match guarantee and Allan advertised it. He even said, "No one will beat our price." My wife and I had 6 months to buy our appliances for our new house so we had time to shop around. We went to TASCO first and signed an agreement for all our appliances. We shopped around (AS CUSTOMERS THAT'S WHAT YOU'RE SUPPOSE TO DO) and saw cheaper prices at another place. Instead of paying $1500 for the washer & dryer, we found a place that would give us the same model for $999 with stands. THAT'S ALMOST $600 CHEAPER! The next day we went back and told Allan. TASCO matched the price. PLEASE REMEMBER we still had 6 months to move into our house and this was our 2nd visit with Allan. We let time elapse and 2 months before we moved we went to another appliance place and got prices that were $200 or $300 cheaper then TASCO. I called Allan and told him that we just wanted to keep the washer & dryer and cancel the other appliances. Allan said "You know what? I'll cancel the whole thing." I didn't think I heard him right and I said, "No I just want to cancel the stove, fridge and dishwasher. We want to keep the washer & dryer." Allan then began yelling, "I spent too much time with you and I don't want to spend anymore. Come in here so I can swipe your credit card and cancel the whole thing. CLICK." He hung up on me.
In total we spent 2 days in store and a couple of minutes on the phone. Allan said he spent too much time. Are you serious?
I spoke with head office and was told that as a customer I should not have been treated that way. I spoke with a lady in head office and she told me that there are exceptions to the price match. A company won't match the price if the company is losing money. AS A CUSTOMER I DON'T WANT TO PAY FOR SOMETHING I CAN GET CHEAPER SOMEWHERE ELSE. That's our right and we should not be treated in disgusting way like Allan treated me on the phone. I don't care how much time is spent. I'm spending over $6000 of my hard earned money and if you work hard for me to get a sale then you'll get my business.
I emailed TASCO's manager and said they would handle the situation. The email contained no apology and was full of spelling errors. REAL PROFESSIONAL. I never want to step into another TASCO again. TASCO PRICES $6500 THE PRICE I ENDED UP PAYING $5100 FOLKS free delivery and installation. That's $1400 cheaper.
The only bright light in this situation was the lady from Head Office. She treated me with respect that every customer should be treated and understood my anger.
