Front Patio & Side Patio and walkway
Tru-loc was fantastic. Their customer service was excellent. Always returned my calls and kept me informed. Prior to hiring Tru-loc, I had used another company to do my front walkway and their service and integrity was no way near that of Tru-loc. I will not hesitate to hire Tru-loc again and I feel that I can recommend them to my friends and family.
I contacted Sure-Loc to have them give me an estimate for my front walk way. They were prompt to give me a call back. The sales rep came to my home and I picked the brick I wanted and sign the contract. Well, once that contract was signed, the great customer service was over. They didn't call me back to let me know when they were going to do the work. While no one was home, they just showed up and starting ripping up my front walk way and started laying brick. My husband arrived and they demanded a certifed cheque. My husband called me at work to let me know what was happening. When I arrived at my home with the certified cheque, the walk way was almost completed. I noticed that the brick they laid was not the brick I ordered. Well it was too late to change it. I had it with these guys. After completing the walk way, they left assuring me that they would be back to pick up the debris from my old walk way (which was laying on my front lawn) and the pile of limestone on the road. One week later, the debris and limestone was not removed. I called left numourous messages and they did not return my calls. Another week went by and still no clean up. By then, my neighbours were coming to my door asking when the was going to be clean up. I made my last call to Sure-Loc advising them thay if they did not remove the debris and limestone that I was taking legal action. The next day, they came and took it all away. I will never ever use this company again.
Hello "Unhappy Customer From Mississauga", I am sorry to hear you had a bad experience. It is in our best interest and we make every effort to contact the Homeowners to let them know when we are coming. This helps us sort out issues such as Certified cheques, colours, and any last minute questions. In failing in that, we generally prefer the owner to be home so we can discuss any issues that may arise during installation. As for the debris and limestone I do not know why it was not cleaned up sooner. We try to bring all rubble and debris with us when we leave the job site so additional trips to return and clean are avoided. Did you contact your Sales Rep to inform him of the debris not being picked up? I completely agree that one week is unnacceptable for the debris not to be picked up. Please feel free to contact me at rkroulston@hotmail.com and we can discuss any issues further. Thank you, Kelly Roulston - Sure-Loc Interlocking
