We contracted with Cactus to remove part of existing deck and build a new porch (deck material) and patio stone in the backyard. The project had some hiccups, including damage to our irrigation system and a misalignment of the deck positioning. With that being said, Kirill and the team addressed all the issues. This is a younger company that does good work, but I think would benefit from a few minor process updates to their projects. They provide clear and detailed contracts but I think including drawings would be helpful. Some of the miscommunication was because the team working on the project did not have accurate drawings that we had seen and could communicate. Some of the workers did not speak English either so having a picture with detailed measurements would be helpful. Secondly, the workers go fast, which I understand why they need to, but it did cause for some sloppy work that had to get fixed near the end. It all got fixed and we're happy, it just could have been avoided in the first place. Overall we're happy with the end product.
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- Company Response
Thank you so much for your review! We truly are a fast growing company and during the project there are micromanagement steps that we will continuously improve on.
As you mentioned, we are always trying to meet your expectation by end of the project.